USING THE PRODUCT
I have sensitive skin. Can I use SUPRA-FADE?
SUPRA-FADE was tested in a clinical trial and shown to be both ‘Kind to Skin’ and ‘Mild for Skin’. It is fragrance and mineral-oil free and suitable for all skin types. However, we recommend completing a patch test on a small area of skin prior to use.
Can I use SUPRA-FADE alongside any medicated skincare?
We recommend speaking to your healthcare professional to ask if this can be integrated into your skincare routine.
Can I use SUPRA-FADE with retinoid products?
SUPRA-FADE is proven to be mild for skin and so you should be able to integrate this into your current skincare routine. As always, we recommend doing a patch test before using any new product. If using both products, we recommend that you do use a sunscreen during the day to protect your skin from products used at night.
Are there any medical conditions that prevent me from using SUPRA-FADE?
We don’t recommend using SUPRA-FADE if you have any conditions that cause photo-sensitivity as it contains kojic acid which can increase photosensitivity.
How do I store the SUPRA-FADE serum?
Store in a cool, dry environment away from direct sunlight.
What is the expiry of the SUPRA-FADE serum?
For our cosmetic products the shelf life is three years when unopened and stored at room temperature. This is the regulatory threshold for testing. Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.
Can SUPRA-FADE serum be used for dark circles under the eyes?
Our SUPRA-FADE serum has not been specifically designed or tested to be used for dark circles under the eyes, however is safe to. We also advise to avoid direct contact with eyes.
Can SUPRA-FADE serum be used for hyperpigmentation on the body?
Our SUPRA FADE serum has been tested for use on the body but was specifically designed and formulated for the face. However, we recommend applying sunscreen to any area of skin after the use of SUPRA FADE.
Can the SUPRA-FADE serum be used on lips?
SUPRA-FADE has not been formulated to use on lips. However, we hope to release lip products in the future.
Can the SUPRA-FADE serum be used on the neck?
The SUPRA-FADE serum can be used on the neck. All ingredients are at the therapeutic level to target hyperpigmentation.
Can SUPRA-FADE serum be used in intimate areas?
We don't recommend using the SUPRA-FADE serum on intimate areas due to increased sensitivity and friction from clothing.
Does the SUPRA-FADE serum have a refill option?
Unfortunately we do not have a refill option at the moment, when we do, we will be sure to share more details via our website www.madeforhue.com.
COMPATIBILITY WITH ROSACEA/PSORIASIS/ECZEMA/ACNE
Are HUE products suitable for those with rosacea, psoriasis or eczema?
HUE products are suitable for a wide range of skin types, but it is always recommended to trial new products on a small patch of skin before use. However, we also recommend consulting with your physician prior to use.
Are HUE products suitable for my skin type?
Our products are dermatologically tested and formulated for all skin types! If you have questions about your specific skin type, reach out to us at hello@madeforhue.com.
Does SUPRA-FADE cause purging?
Skin purging is a temporary skin reaction during which the skin becomes dry, red, and irritated and experiences minor breakouts in response to a new product.
SUPRA-FADE contains azelaic acid which increases the turnover of the skin. It also has anti-acne properties. This means it can bring up new spots to the surface in the process of working against the spots.
HUE products are suitable for a wide range of skin types, but it is always recommended to trial new products on a small patch of skin before use.
ANIMAL TESTING
Are HUE products tested on animals?
Each of our products are formulated in line with the strict UK and EU Cosmetic Regulation 1223/2009. We at HUE, together with our suppliers do not test our products or ingredients on animals. We also do not use any third parties to carry out any animal testing.
Is SUPRA-FADE vegan/cruelty free?
At HUE, we are committed to ensuring all our products are vegan and cruelty free.
PREGNANCY & BREASTFEEDING
Are HUE products safe for use during pregnancy and breastfeeding?
Our SUPRA-FADE serum contains active ingredients which are safe for use during pregnancy and breastfeeding. Whilst these ingredients are generally safe, every pregnancy is unique. To ensure the well-being of you and your baby, it's best to discuss any new cosmetic product with your healthcare provider before using it. They can confirm whether this product is suitable for you.
ORDER ENQUIRIES
Where is my order?
At HUE, we really appreciate every order and would therefore like to thank you for shopping with us!
It is easy to track your order via Aftercare.
By clicking on this link, you’ll be able to access real-time tracking information pertaining to the status of your order.
How many products can I order at a time?
As we want to be fair to all of our customers, many factors are taken into consideration when we review an order.
To read more about our limits and quota on the number of products you can order, please review our Terms & Conditions.
How long does it take to process my order?
Any orders placed prior to 2pm will be shipped by the fulfilment company on the same day. Please note this is a general rule, and may not be possible in emergency situations. The following estimated delivery timelines are applicable once a customer receives their order confirmation. These timelines are estimates and subject to change.
UK
- Royal Mail 1st class will be delivered within 1-2 working days.
- Royal Mail 2nd class will be delivered within 2-3 working days.
- DPD Next Day Service.
International orders
- Royal Mail Europe tracked will be delivered within 3-7 working days.
- Royal Mail outside of Europe will be delivered within 5-10 working days.
- DHL will be delivered within 3-5 working days.
The estimated delivery times for international orders is highly variable and dependent on the destination country. *Please note for customers ordering to the EU any customs or duty fees will be applied at checkout. All other international customers are responsible for all customs and duty fees that are incurred during transit, these fees will not be applied at checkout.
The estimated delivery times for international orders is highly variable and dependent on the destination country. *Please note for customers ordering to the EU and US, any customs or duty fees will be applied at checkout. All other international customers are responsible for all customs and duty fees that are incurred during transit, these fees will not be applied at checkout.
Can I remove products from my order?
Unfortunately, once an order has been placed, we cannot make any edits or substitutions.
Can I change my shipping address on an order that’s been placed?
If there is an error in your shipping address, there is a limited window to modify this. We recommend you do this within the first hour in which you placed an order. However, we cannot guarantee that this can be amended. For help and support on this, please email us at hello@madeforhue.com.
Can I cancel my order?
We kindly ask that you review your order carefully before placing it to ensure that all information and contents are correct. Please be advised that once an order is placed, it cannot be modified or cancelled.
We cannot guarantee cancellations, but we will try our best to accommodate you in exceptional circumstances. If you would like to request a cancellation, please email at hello@madeforhue.com. Please note, we have very limited support on weekends and public/bank holidays.
My order is missing/stolen!
Have you checked your tracking information? You can track your order via Aftercare.
Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please contact us via the tracking link included in your order confirmation.
Depending on the courier, investigations can take some time to conclude, and we will be in touch with you regarding this.
Until a missing package has been returned to HUE or officially declared lost, we are unable to reship or refund the order.
My package is being Returned to Sender (RTS) - what do I do?
If you see that your parcel is being returned back to HUE, simply reach out to us at hello@madeforhue.com and we will support you on this where possible.
BILLING + PAYMENTS
What methods of payments do you accept?
We accept all major credit cards. When paying by credit card, your name and billing address must match the address on file with the card issuer.
What currency do you charge in?
You will be charged the currency shown during checkout once your order has been placed.
My transaction was declined but my card was charged?
Typically you are not charged for declined orders. Your bank or credit card still shows those charges as 'pending' until they receive a final confirmation that those orders were in fact declined, which usually happens in the evening.
RETURNS AND REFUNDS
Please start by visiting our Return and Refunds Policy for more information.
Can I return products without their original boxes/packaging?
Products must be returned in their original packaging and unfortunately we are unable to accept items back that have been opened or used, unless the product is damaged or defective.
Are shipping fees refundable?
All shipping fees are non-refundable, unless the product is damaged or faulty. We apologise for any inconvenience this may cause.
How long will my refund take?
Once processed, you should receive a refund within approximately 3-10 working days.
Please visit our Terms & Conditions of Sale, Returns & Refunds, and Cookies Policy for additional information.
This document was last updated on October 6, 2026.